Licence Expired = a monthly message
I received a message indicating that my F-Secure licence has expired, in spite of having over 100 days time to renewal. This was on all my devices. I send an email to the Customer care and it was logged under ref _00DboJXPV_500b07hsZQ. I got an email reply with the instruction to Uninstall and then Reinstall. This was in July 2014. In August I have been receiving the same massage again on my devices, in the order that the installation took place. I responded to the proposed fix and asked "Do I need to uninstall and reinstall every month". I received a reply with a telephone No (08443380131). I tried this number but could not speak to a customer support team member, as they were all busy.
Thinking that a new install expires automatically in 30 days and may be the F-secure system does not recognise my licence expiry date. Can anyone please help?
Comments
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Hi Simon,
Thanks for responding to my post. Yes it is F-Secure safe. My ISP is Virgin Media and towards the end of last year they recommended their clients to use F-Secure with a special deal.
When I right click on the logo it shows 4 licenses (in fact I expected 5) with expiry date 5/01/2015. I hope this answers your questions.
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OK, can you login to the SAFE Portal? You need to reinstall from there, and then your licenses should remain until the expiry date.
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Hi Simon, On 18 July I had an emmail instruction from the Technical Support Team asking me to reinstall from https://mysafe.f-secure.com/login, which I did. Having received license expired message on all my devices again this month I did the uninstall and then reinstall. When I was reinstalling I notice that there was a new release. Hopefully I do not get this message again next month or when a new release is rolled out. Thanks for your help.
Kind regards,
AndyM