Can't end subscription on iPhone

hanskan

Hi,

I have an active Freedome subscription on iPhone, but I want to end it (I need to use it only couple of times a year).

When I open my subscriptions settings page, the auto-renewal box is not checked, but I still get charged! Tapping on the auto-renewal text has no effect (I want to disable the auto-renewing).

 

I have already paid for two months although I wish to end my subscription. 

 

What should I do to end my subscription? I would be glad to get a refund for the last monthly payment if it's possible.

 

I'm attaching the screenshot from my subscriptions settings.

hanskan

Hi,

I managed to do it via iTunes in my computer – for some reason still unknown to me, subscription management on my phone (Settgins app) didnt work.

Bayani

Hi hanskan,

 

How did you purchase your subscription for the first time?

Did you purchase it on our website or somewhere else?

hanskan

I purchased it through iPhone app, unfortunately.

Chrissy

Hi hanskan! Just wondering if you ever found a resolution to this issue? Please let us know if you still need help!