General probs with F-Secure.Upgraded yesterday to Internet Security 2012 for 12 months. Will not acc

My subscription key will not accept. Paid for new Subscription yesterday. My 2011 did not run out till 1st Dec, but I had to uninstall that, via yourselves.

Now I just cant move anywhere with it.



  • Stephan
    Stephan Posts: 340 Influencer

    Hi Nicky,


    I moved your post to the Protection Board.


    Could you please contact our support?

    Easiest is probably by chat.

    We can check your subscription and find out what went wrong.


    Best regards,


  • Jayson
    Jayson Posts: 490 F-Secure Product Expert

    Hi Nicky,

    May I know at which stage the installation stuck? Do you have the F-Secure Launch Pad installed? If yes, kindly follow the steps below to validate again.

    - Open F-Secure Launch pad
    - Right click on F-Secure icon.
    - Choose View my subscription.
    - Check your Subscription status.
    - Click Activate subscription...
    - Enter your subscription key and click "OK".
    - Please make sure that you have internet connection in order to activate your subscription.
    - Please wait for the Validating subscription to complete then click "Ok".

    Hope this helps.


    Best Regards,

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