F-Secure email contact is broken on IE11 and Firefox

baroque-quest Posts: 74 Enthusiast

I just tried to send an email to support.


First I tried to use IE11.  The pulldown for "Service request type" did not display any options, only "Select" (when I try to select it, it turns blue, but does nothing else).  So I assumed it was not important.  Wrong.  When I tried to submit, I was informed that the field was necessary.


Then I tried Firefox.  It had the same problem, but "Product version" also did not work.


Fix your website!


  • Ukko
    Ukko Posts: 3,611 Superuser



    Here indeed have same strange in realizations.

    When I met this (or same) with Internet Explorer...
    here just work... double-trying to re-check settings or scroll-page.


    Some kind of stuck.


    Try to choose step by step "from top of forms" and if will be stuck - will try scroll ... or re-choose each form.


    I will try to check also :) maybe my experience already not actual and here something new.



    So, my situation with browser still same  and without changes from latest experience.

    For me work - same fix around 'scroll it'. or scroll with re-double check.

  • Simon
    Simon Posts: 2,667 Superuser

    All seems to be working fine for me.  You do need to select the drop-down options in sequence, to get the correct selection for the next one, if you see what I mean.


    But, I'm sure you did that - maybe the problem was a side-effect of the malware / infection issue?  dunno.gif

  • Ukko
    Ukko Posts: 3,611 Superuser

    Sorry for "comment", which not related with topic already.


    "But, I'm sure you did that - maybe the problem was a side-effect of the malware /"


    If here same trouble about support-page with my experience (description close to that -> it's certainly also looks like broken thing:)


    Does you mean, that my system also with troubles ?! :) Stop.... here should be Smiley Sad

  • Simon
    Simon Posts: 2,667 Superuser

    Sorry, Ukko, I must have misunderstood some of your post.  red-face.gif


    Maybe the comment about the malware isn't relevent then, but the support email page DOES work OK for me. 

  • Ukko
    Ukko Posts: 3,611 Superuser

    No, here good tips :) maybe I need to check my system.


    Anyway - on current time (minute ago) - support-page also work nice with me :)

    Probably it can be randomly or already fixed.


    But current "description" about support-page with broken-view or trouble to choose form - was weeks ago (or more time ago) during my try to use it....  and today during my first reply - it was without changes. Same happened.

This discussion has been closed.