F-Secure email contact is broken on IE11 and Firefox

baroque-quest

I just tried to send an email to support.

 

First I tried to use IE11.  The pulldown for "Service request type" did not display any options, only "Select" (when I try to select it, it turns blue, but does nothing else).  So I assumed it was not important.  Wrong.  When I tried to submit, I was informed that the field was necessary.

 

Then I tried Firefox.  It had the same problem, but "Product version" also did not work.

 

Fix your website!

Ukko

Hello,

 

Here indeed have same strange in realizations.

When I met this (or same) with Internet Explorer...
here just work... double-trying to re-check settings or scroll-page.

 

Some kind of stuck.

 

Try to choose step by step "from top of forms" and if will be stuck - will try scroll ... or re-choose each form.

 

I will try to check also maybe my experience already not actual and here something new.

-----------------------

 

So, my situation with browser still same  and without changes from latest experience.

For me work - same fix around 'scroll it'. or scroll with re-double check.

Simon

All seems to be working fine for me.  You do need to select the drop-down options in sequence, to get the correct selection for the next one, if you see what I mean.

 

But, I'm sure you did that - maybe the problem was a side-effect of the malware / infection issue? 

Ukko

Sorry for "comment", which not related with topic already.

 

"But, I'm sure you did that - maybe the problem was a side-effect of the malware /"

 

If here same trouble about support-page with my experience (description close to that -> it's certainly also looks like broken thing) 

 

Does you mean, that my system also with troubles ?! Stop.... here should be

Simon

Sorry, Ukko, I must have misunderstood some of your post. 

 

Maybe the comment about the malware isn't relevent then, but the support email page DOES work OK for me. 

Ukko

No, here good tips maybe I need to check my system.

 

Anyway - on current time (minute ago) - support-page also work nice with me

Probably it can be randomly or already fixed.

 

But current "description" about support-page with broken-view or trouble to choose form - was weeks ago (or more time ago) during my try to use it....  and today during my first reply - it was without changes. Same happened.

baroque-quest

I just tried it again.  The selection does not work at first, but then it does work if I wait ten seconds and try it again.  Whatever.