Rating service (Browsing Protection Toolbar)
Comments
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I have the same problem here Since yesterday the Rating service don't work anymore
Information:
Browser: Firefox 8.0 and Internet explorer 8.0.....
F-Secure Browsing Protection/SW 1.10 build 5646
F-Secure Browsing Protection/ES 1.10 build 1039
Anybody with the same problem?
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Hi,
did you recently update the browsers?
try
disable browsing protection, start the browsers, close the browsers.
enable browsing protection start the browsers.
That worked on my end.
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Hi,
was it disabled from "Extras/Manage Add-ons"?
what about Firefox?
I fear you need to open a support ticket...
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I followed the steps you posted, but the problem isn't solved
And it's both on my Firefox and Internet Explorer, so i think it's not by any auto-update that causses the problem.
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Indeed since friday i have have also that problem, but if you click at the icon in your toolbar, you stil going automaticly to the Browsing Protection Portal, en that still works oke. Only that icon that normaly is green, doesn't work properly.
But i'm am also an customer via xs4all, i dont know if that make any diffirence?
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I tried to downgrade my Firefox to version 6.0.2 and that doesn't solve the problem After that I updated to version 8.0.1 and the problem still exists0 Like
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I'm having the same problem here. In Firefox 8.0.1. the Browsing Protection Toolbar mentions 'Rating-service is not available'.
Disabling and enabling the add-on in Firefox did not solve the problem. I am also using F-Secure provided by XS4ALL, so I also contacted XS4ALL, but without a solution so far.
Did anybody manage to solve the problem in the meantime?
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No there is still no solution, but friday I'm going to call the helpdesk from F-Secure.
I think there is a bug in the rating tool, but because xs4all has his own updateserver from F-secure, only xs4all customers have this problem.
I keep in touch with you guys0 Like -
I have contacted XS4ALL this morning and through them I learned that F-Secure will investigate the issue. Through the Help Program provided with the software, I created a diagnostic file which I send to the Dutch F-Secure Support.
As soon as I have any news I will post it here.
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Thanks, the rating service tool is working again!0 Like