Anti virus update from inside China - Blocked

T1m
T1m Posts: 2
in F-Secure Internet Security

Hello,

 

For the last month i have been unable to update my anti virus from China.. it looks like, for some reason, it is being blocked (cant connect to server etc.)

 

I can use VPN to update, but i have 6 machines and this is a bit of a pain.

 

Any others had a problem with this or know a solution?  for example an alternate update server...

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Comments

  • Simon
    Simon Posts: 2,667 Superuser
    We had a similar topic posted here the other day:

    http://community.f-secure.com/t5/Security/Cannot-use-F-secure-online/td-p/53477

    Not sure if anyone can answer this, except for F-Secure. Have you tried contacting them via the support channels?

    http://www.f-secure.com/en/web/home_gb/support
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  • T1m
    T1m Posts: 2
    Hiya.

    Yeah I contacted support now. They asked me to try download a file for manual update. However I cannot as this is also blocked.

    I even have to use VPN to access this forum!.....

    Looks like I have no options really... Can't imagine why it's blocked.
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  • Ukko
    Ukko Posts: 3,611 Superuser

    Hello,

     

    Sorry for reply... just two suggestions....

     

    - What about your Internet Provider - can it's be wth any filters/blocks by that side?

    VPN can to fix that.

     

    Here can be just maybe check around traceroute by command line, but not sure.. that it's not hard to understand - if you not sure.. how it was before.

     

    - How about something, which can be around malicious on system?

    VPN probably also can to fix that...

     

    So.. does it mean - maybe you can to try visit any other protection-companies websites?! Time to time malicious software can to use "block/prevent"-features for blocking downloading updates or trying to visit security-proteciton websites by known 'large' companies.

     

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