Add new subscription to a SAFE account

Jaro

Hi

 

My customer have a SAFE account with a trial license that expired. He has already bought a new SAFE licecense from a reseller. How can he add that license to his account? He only have the option to buy online from F-secure? What are he/we doing wrong?

Hailan

Hi Jaro,

 

Unfortunately you cannot add a safe license to an existing account currently. The only option available would be for your client to create a new account and use is license on the new account.

However if the client wishes to use the same email address he will first need to delete is trial account. To delete the account the trial period or key must be expired, otherwise the account will only be fully deleted once the subscription expires.log in to the safe portal then go to account details and then at the bottom of that page use the "delete your account" link.

 

Once the account is deleted he should be able to re-use is email address.

 

Jaro

Thanks for the info

Simon

Hi @Hailan

 

Does this also currently apply to anyone wishing to renew a full SAFE license?  If so, it seems a little convoluted, especially for customers who purchase licenses from resellers.  Is this likely to change in the future?

Hailan

Hi Simon,

 

 

This currently applies to any existing safe account that is not renewed within that account. So in other words if you don’t purchase the renewal/subscriptions within the safe account then you need to create a new account. As we currently have no way of importing a license within safe.

 

As you are more than likely aware Safe is a relatively new way for us to offer our products and we are still currently expanding on its capabilities and functionalities. In the future this should definitely change, however I cannot give you a time frame for this as of yet.

 

Thanks

 

Simon

Thanks for the clarification, Hailen. As you say, the SAFE product system is relatively new, so the option of renewals won't be arising for most, at the moment.