Scanning

rogerj67

My F-Secure Internet scanner no longer works either manually or on schedule, although the free on-line scanner works. Updating works. My sub is paid to 2015.

And I can't email support because one of  their "select" boxes does not work.

Where do I go from here?

Internet Security 1.99 build 192 on Windows 8.1

NikK

"And I can't email support because one of  their "select" boxes does not work."

Could be a temporary problem, so try again or try from another browser/computer.

 

Also you can try and upgrade to the newest version of Internet Security (2.06 build 303)

http://www.f-secure.com/en/web/home_global/support/installers (not for ISP versions or F-Secure SAFE)

 

Or follow these steps for a clean re-install:

Internet Security installation failing and/or program malfunctioning

 

rogerj67

A clean re-install was the answer to my problem.

[Deleted User]

Great, glad things are working.  Thanks for the follow-up!

 

// Chrissy