Misleading Renewal

glynwhite

I responded to one of the nagging email reminders to renew today and selected the only choices available to me.  But this purely renewed Internet Security and not the Tablet I also had covered previously.

 

The online helper was not very understanding.

[Deleted User]

@glynwhite 

 

Hi, and welcome to our Community!  I've moved your post to the Security board so it will be easier for our members and experts to find it.

 

Sorry to hear about your renewal experience - can you tell me which particular product you were renewing?

 

// Chrissy

[Deleted User]

Hello glynwhite,

 

Can you also clarify how did you purchase the license for your tablet and if it was mentioned also in the reminder emails you received?