F-Secure Internet Security fails to detect mutlple incarnations of malware.
I'm new so please be kind.
I'm writting here first to express my absolute disbelief on F-Secure Internet Security. It completely fails to pick up multiple attacks of spyware/malware from a clients PC.
I have been recommending this suit for some years and when I saw the infection, I couldn't believe it. How does F-Secure NOT see this as infected. (Please see the screen shots)
What makes it worse is the client has now re-infected the computer after I had to do a Factory Reset.
He now wants a better Antivirus/Security and I don't blame him. What can I tell him.
This is absolutly horrifying. The user is NOT a PC expert hence he pays for the security Suit but it does NOTHING to protect this user. Internet Security sits happily in the background stating everything is ok.
And yes, all definitions were up to date. Before I had to do the Factory Restore on his laptop (Because I was chasing my tail with this issue, using other Programs Malwarebyte etc), F-Secure never flagged one issue.
Whats the deal guys?
Latest F-Secure Internet Security 2014, Running on Window 7 (Acer Laptop)