iOS and Freedome: manual installation of profile?
Installed Freedome because it is an app which i was looking for ages.
So the app asks me to install a profile trough the website, so it opens Safari, but it only shows a blue background with F-Secure Freedome on top. So copied the link and pasted it in Dolphin browser and that worked. So i pressed the button to install the profile and after a few seconds it goes back to the app and ends with an error and question if i want to add/check it manually. When i go to the VPN settings, nothing has been installed.
Tried it 10 times or so, but no luck. So i thought, let's add it manually. Uhm....yeah why not.....but where is the support for it? No help file, no settingspage on the website nothing. So, let's start a chat then with support. Should be ok isn't? Well, it's not. They told me they do not deliver support for Freedome and sends me back to this forum.
As a security expert (http://www.badass.sx) i can tell you that this is not very userfriendly, even the support. So i hope a manual can be given where all settings are for public. I want to test this app, so i can instruct my clients and visitors to use it, but for now I am frustrated that it already take an hour to set this last point.
pirtti Posts: 1
Hi, sorry to cause bit of a let down there and big thanks for reaching us and being patient anyway.
We don't have manual installation path as the download link will actually provide you with a unique to you certificate, so you cannot just enter the VPN server address + some credentials manually to the iOS VPN configuration.
What comes to support this is a chosen process for the time being, all our support people simply don't have enough knowledge about the new product yet and you actually do get better and faster response either:
1) through this community (link available in-app also: menu-help-visit our community), or
2) through email feedback (available in-app also: menu-feedback-send feedback) [email protected]
3) (not an official support channel, but practically for the time being can fasten your case) tweet @FreedomeVPN
P.S. would you email the address above and let us know if you got it working?
With kind regards,
Janne / Director, F-Secure Freedome5 Like
It seems that I'm having a similar problem.
I have downloaded Freedome and was following the process.
It shows the Fredome Profile in my settings, but it's not available in VPN section.