Internet Security 2014 Automatic Updates But Old Database Versions

Looking at the database versions I have, they say that the virus definitions are 12 days old and the others are old too.  Update checking tells me that everything is up to date.

 

I have run fsaua-reset.exe and fsdbupdate9.exe - definitions are still old.  I have tried to re-install IS2014, but told that my licence key has been used the maximum number of times.

 

Plase advise.

 

Many thanks, Steve

Accepted Answer

Comments

  • SimonSimon Posts: 2,653 Superuser
    Hi Steve,

    The first thing I would suggest is to check for Windows Updates, and install anything pending, as these have been known to affect F-Secure updates.

    Let us know how that goes, then we can look look at things further if necessary. :)
  • MaincatMaincat Posts: 4

    Hi and thanks for the reply.

     

    All Windows updates (Windows 8.1 Pro) have already been installed.  This issue is affecting all three of my machines (I have a three machine licence).

     

    Any further help gratefully received.

    Thanks, Steve

  • JohannesLJohannesL Posts: 43 Former F-Secure Employee

    Hi, Maincat!

     

    Sorry to hear that you have experienced issues with F-secure.

     

    If you have done the fsaua-reset: ftp://ftp.f-secure.com/support/tools/FSAUA-Reset/

    and the fsdbupdate9: http://download.f-secure.com/latest/fsdbupdate9.exe

    Then a reinstall of the program would be the best solution.

     

    If it says that the license key already been used maximum number of times then you should get an option to "move license"  the licens, then it should continue the installation and reuse the licens to that new computer.

    If you dont get that option please get in touch with us in chat support:

     

    http://www.f-secure.com/en/web/home_global/support/contact/chat

This discussion has been closed.