CSRF Token

Trying to get a forgotten password I enter my password and get the statement CSRF token is invalid

 

Comments

  • NikKNikK Posts: 935 Rock Star

    Password to what?

     

    CSRF token could mean Cross-site request forgery, a "one-click attack". So be careful!

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    Need more help? Submit a Support Request or chat with or call F-Secure support. Or try the User Guides or Product Videos

  • AndyYAndyY Posts: 41

    Dear CJH,

    May we know which F-Secure product are you referring to?

    Thanks.
    Best Regards,
    Andy Yoon

    ..........................................................................................................................................................................................................................
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  • CJHCJH Posts: 2

    I am a virginmedia customer and want to install a free copy of F secure internet securitry on a new laptop I already have a copy on another computer. I have been through my VM account and it comes to a page that asks for my username and [password I assume my username is my e-mail address I cannot remember setting up a password and get the CSRF token warning when click forgotten password and enter my e-mail address and submit

  • NikKNikK Posts: 935 Rock Star

    If you already have registered for F-Secure SAFE, you should use https://mysafe.f-secure.com/login directly. There's no need to go through your VM account.

    And yes, the username is your e-mail address.

    If it still doesn't work I suggest you contact support: http://www.f-secure.com/en/web/home_global/support/contact/request

  • AndyYAndyY Posts: 41

    Dear CJH,

     

     You can login to the following F-Secure website to download your copy of F-Secure Safe to your computer:

     

    https://mysafe.f-secure.com/login

     

    Your usename would normally be the email address that you have used for the registration. If you have forgotten your password, you can click the "Forgot your password?" link to reset your password. An email will be sent to your email address to help you on the password reset.

     

    Thanks.
    Best Regards,
    Andy Yoon

    ..........................................................................................................................................................................................................................
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