Why don't technical support either answer the phone or logmein?

Cat

After entering what I know is the correct code to unlock my mobile phone and as its not sending the unlock instructions to the named device I'm not in a very good mood. Its the same code I use to lock the simcard so I know its correct!!! I've been left hanging on the phone for 25 minutes??? Tried online support via logmein and twice after 10 minutes I get the message: Technician consloe has ended the session. What session??? Still have yet to speak with anyone. Not a good advert for upgrading to a paid for product I'm afraid. One extremely unhappy customer :-P

[Deleted User]

Hi Cat,

I sincerely apologize for the inconvenience caused.

If your mobile phone is locked by Anti-Theft, it can be reset but this cannot be done in Community. I would suggest you to send an e-mail to our support: xxxx@f-secure.com for further assistances.

 

[Moderator edit, this email address is no longer in use, please refer to the web form:

http://www.f-secure.com/en/web/home_global/support/contact/request]

Once done this, feel free to send me the Ticket number (SR-ID) in private message and I'll make sure it's getting handled properly.

Thanks.


Best Regards,
Jayson