Re: F-Secure constantly installing the same update.

Simon

If this has been going on for months, this would seem an unlikely cause, but it might just be worth checking that all your Windows Updates are up to date.

jdave

Windows 7 Ultimate SP1. 

F-Secure 2.01 build 123

CCF CUIF 10.02 build 305
CCF DAAS2 1.10 build 369
CCF Automatic Update Agent 1.06 build 109
CCF Upstream 2.01 build 283
CCF Diagnostics 8.01 build 273
CCF Scanning 1.39 build 101.166
CCF Network 1.02 build 134
CCF Reputation 1.1 build 25.2280

 

F-Secure puts up a box saying an update is available.  I click ok and give it admin authorization to install.  It seems to install without issue and asks for a reboot.  After reboot the same box pops up again asking for an update.  This has gone on for months.  Sometimes it will stop for a while, then it starts again.

NikK

You're not in the Beta program are you? I have version 1.99 build 192 which I at least think is the latest version of Internet Security 2014 (Release 2 from December 2013) Maybe there's a difference for 32- and 64-bit, don't know.

 

Anyway, it sounds as the update isn't installed correctly. You can verify this by right-clicking the F-Secure icon in the systray and then select "Open common settings". Any updates NOT installed are shown in bold:

 

There are no not-installed in this example.

You can also download the latest version from here:

http://www.f-secure.com/en/web/home_global/support/installers

(as mentioned on this page: don't use this if you have an ISP version or F-Secure SAFE)

Give Kudos to say "thanks". Click "Accept as Solution" to inform others when your issue's been solved
Need more help? Submit a Support Request or chat / call F-Secure support

jdave

I have build 123, perhaps there is a difference for 32 amd 64, I have 32,. forgot to mention that before.  I checked as you suggested, nothing is marked as not installed.  But, the box hasn't come back up again either.  Could this be a problem with Windows 7 file access permissions?  I would think it would register some kind of error if that were the case.  It seems significant to me that everything appears fine until the reboot, perhaps something is being blocked by file permissions being reset at reboot? 

NikK

I also have Win 7, 32-bit, still there's a difference:

You: F-Secure 2.01 build 123

Me:  F-Secure 1.99 build 192

 

If the problem persists try installing from the installers page instead. If I try that I get a message saying:

That makes me curious of how you could have a later version number (2.01 vs 1.99) Maybe F-Secure can answer that?

Also as Simon suggested, check for pending Windows Updates as they can block F-Secure from installing.

I can't think of anything else at the moment that would cause this behavior at reboot, but you could check the Windows Logs in Event Viewer for any install/reboot errors.

 

Or you can submit a Support Request and attach an FSDIAG file to it so the support technicians can take a look at your log files.

Blackcat

@ jdave,

 

F-Secure 2.01 build 123 is a beta version of F-Secure.

 

Common problems for not being able to upgrade include;

 

1. Installation or upgrade of Computer Security or Online Safety may fail, if Windows update is installing updates at the same time.

 

2. Upgrade will not start if there is not enough disk space.

 

3. Has your beta subscription key expired?  Hit "Check now"

 

Can you check the above suggestions. 

jdave

Windows was not installing updates, subscription is valid, nothing is listed as uninstalled or failed.  When I click the  check for updates link the program says it is up to date, then two seconds later the box pops up offering me an update.  If I don't manually check it pops up a nag box every day at some point.  I tried doing the install from the admin desktop as well. 

jdave

Thanks for the help, I'll try installing manually.  If that doesn't work, or if it does I'll contact F-Secure as you suggested.  After all, that's why we have betas, right?

[Deleted User]

Hello Jdave, 

 

I moved the thread to the more appropriate board.

If you contact us be sure to use the Beta channel.

 

Cheers

Blackcat

@jdave 

 

You are running an old beta; the latest version is 2.05.

 

 

So you could also try uninstalling and installing the latest beta to see whether your problem persists.

 

 

Edit; @Ben 

 

sequence of posts has changed after thread moved; Simon is now the thread starter!

[Deleted User]

@Blackcat,

 

Yes I also noticed that. I am currently checking how to correct it and sort the post properly.

Thanks for reporting