firefox and online safety now not compatible
elliebellie2212
Posts: 2
Just updated Firefox on my computer - check plugins for any issues on firefox and it says that f-secure online safety is not compatible and has disabled it - can you help?
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Try this: Launch F-Secure, Online Safety, Settings, Browser extensions, Reinstall extensions
FF 27.0 + Online Safety 2.99.2287 works on my Win 7
Tried everything you said and re-started no change - still disabled
Until you get some better ideas from someone else maybe you could try this:
https://support.mozilla.org/uk/kb/re-enable-add-ons-disabled-when-updating
https://support.mozilla.org/en-US/kb/re-enable-add-ons-disabled-when-updating Add-on that will disable compatibility checks, to see if they perhaps work despite saying "incompatible"
To test go to the test site: http://unsafe.fstestdomain.com/ If it's working you should see an F-Secure message saying "Harmful web site blocked"
Until you get it to work again I recommend using https://search.f-secure.com/ as search engine as it always shows safety ratings for each result.
Another idea is to re-install F-Secure, but not sure it would help if reinstalling the extensions didn't work, but you never know.....
You could submit a Support Request and attach an FSDIAG file to it so the support technicians can take a look at log files and other vital information from your computer.
my firefox on my computer is not compatible with f-secure can you please help me out . thank-you
Hello elliebellie2212 & 5186,
Are you still experiencing the issue?
Could you provide more details on the browser version and F-secure product and component versions.
Have you tried the suggestions made by @NikK?
If the issue persist, contacting our support to investigate might be necessary.
Thank you.