Installing internet security problems

Hi all

 

can anyone offer any advice please - am trying to download the internet security via the link from the virginmedia site.  It says it is installing but gets to 100% and thens says installation failed!!

 

Have removed the virginmedia software, the f-secure says I am not using any of my licences!!!  - what am I doing wrong?

 

any help appreciated.

Best Answers

  • SimonSimon Posts: 2,574
    Accepted Answer

    If you haven't already, you need to read this thread on how to remove VMS. It will contain the link to the Virgin Media Removal Tool which you should run before installing F-Secure.

    Secondly,  make sure that you have fully removed all other 'active', ie, 'real time' anti-virus products from your machine, other than those which are certified compatible, such as Malwarebytes. This list of Uninstallation Tools may help.

    If neither of the above apply, then try using the F-Secure Uninstallation Tool and start again.  It may be that the failed installation is stalling further installation attempts.

    Hope that helps! :)

  • gatsbygatsby Posts: 4
    Accepted Answer

    It did help - all sorted now.  Thank you SO MUCH - you would not believe how long I have spent on it!! 

     

    many thanks again.  :)   :)

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