Unknown allowed site in Browsing Protection

NikKNikK Posts: 935 Rock Star

After upgrade to FSIS 2014-2 I decided to check all settings. To my surprise in the allowed sites for Browsing Protection I had a completely unknown site added. The thing is I've never manually allowed or blocked any site!

I've seen this once before when an unknown application tried to connect to internet and Deepguard asked me about it. After I allowed the application to continue, I then had a new entry in the list of allowed sites.

Is Deepguard really doing this? If so, why?


  • SimonSimon Posts: 2,661 Superuser

    I think maybe it correlates to Banking Protection.  I too have a 'new' list of sites in the 'Allowed' tab, and these are all I have allowed through Banking Protection when going to a non-'bank' site with Banking Protection still active, so you get the option to end BP or allow the site.

  • NikKNikK Posts: 935 Rock Star

    Good to know, but in my case I'm sure it's not that since it was a casino site, and I don't think I've ever visited one.

  • SimonSimon Posts: 2,661 Superuser

    Ouch!  Smiley Sad

  • NikKNikK Posts: 935 Rock Star

    Can a Product Expert explain if Deepguard is adding allowed sites in Browsing Protection?

  • SimonSimon Posts: 2,661 Superuser
    Sorry to go off topic, but I've just had a notification of this thread being updated, but the link to the post is either broken or missing. Are your notifications working OK, Nik?
  • NikKNikK Posts: 935 Rock Star

    No, same here:


    "You have ${digest.notificationCount} updates for your F-Secure Community Subscriptions"

  • SimonSimon Posts: 2,661 Superuser
    Yes, that's what I'm getting. Hope they fix that soon, as I rely on these notifications!
  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello Simon & NikK


    Thank you for reporting the email notification issue.


    We'll be looking into the problem and try to fix it ASAP.

  • NikKNikK Posts: 935 Rock Star

    Thanks Ben. I think the topic of this thread was lost in the notification discussion, so please:


    Can a Product Expert explain if Deepguard is adding allowed sites in Browsing Protection?

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello NikK,


    Concerning the main topic of this thread, Banking Protection can add sites to the allowed list of website(as Simon mentioned), but Deepguard shouldn't get involved in that or add any site.


    NikK are you the only user on this machine? 

  • NikKNikK Posts: 935 Rock Star

    Thanks for responding.


    Yes, I am the only user. And I've never myself allowed any site, neither in Banking Protection or Browsing Protection.

    If it's not Deepguard doing this, then the only explanation I see is that another program can access F-Secure Admin settings, which sounds not likely.


    The first time I noticed this was when an unknown(rare, not commonly used) application tried to connect to its home web page to check for updates. When Deepguard asked about it I allowed it. After that I had the "unknown" programs home page in the list of allowed sites in Browsing Protection.

    So it sounds likely that Deepguard did this.


    The second time it happened I have no idea where it came from, and this time it was a Casino site. And I never visit casino sites.

  • NikKNikK Posts: 935 Rock Star

    I should add that I've tried to reproduce this by removing the application from Deepguard settings and running the application again and allow it when Deepguard detects the connection, but without luck.


    When I use Banking Protection I always first close all other programs and I don't visit other sites during the bank sessions, so I couldn't have allowed one "by mistake". Certainly not a Casino site, since I never visit such sites.


    I'm stuck troubleshooting this one. How could, a to me completely unknown web site, end up as an allowed site without my knowledge?

  • SimonSimon Posts: 2,661 Superuser

    Just a total shot in the dark, but could the casino site have been a pop-up (or pop-under) which was attached or referred to another site, and somehow both have been allowed?  dunno.gif

  • SiltanenSiltanen Posts: 108 Former F-Secure Employee

    Hello all,


    We haven't seen this happening before, however if you manage to reproduce the problem I suggest you open a support ticket detailing what site you were visiting and/or what application did you run.



  • NikKNikK Posts: 935 Rock Star

    I can't reproduce it, but I will open a support ticket anyway. Will keep you informed of any progress.

  • Cannot connect to trusted comopnies ie Fostwire. always blocked with a firewall!

  • BenBen Posts: 2,641 F-Secure Product Expert

    Hello gpb23878109,


    Sorry for the delay in the reply. Do you still have this issue with multiple websites? We would need more information in order to investigate what could be the problem here.

    Which product do you use? Does disabling the firewall help to connect with all these companies websites?


    What are the errors you encounter when trying to connect to these companies websites?

    Is this issue limited to a specific browser?

This discussion has been closed.