F-Secure on iMac
Comments
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Have you restarted the machine since the F-Secure installation? If not, that might be something to try, as it's possible that F-Secure hasn't installed all of it's signature databases yet.
Failing that, do you have any other security applications on the machine, or have you moved to F-Secure from another product? With Windows, the advice would be to make sure that all other 'real-time' security products are removed fully from the machine, then re-install F-Secure, but I'm not sure if that would apply to an iMac.
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Again, I'm working from a Windows perspective, but I assume the product works in a similar way on an iMac. If you double click the F-Secure icon to open the Launch Pad, then click on Computer Security, it should tell you whether your computer is protected. This is the beta version, but yours should look similar:
From there, go into Settings and check that at least all of the Computer Security settings are switched On.
You can also do a manual Check for Updates from the Tools tab on the above screen.
Failing all of that, come back to us and we'll try to look into things further - and apologies in advance if none of this applies to the iMac version!
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Hi Jim,
Personally, I wouldn't be happy with that. If you right click the F-Secure icon, do you get a popup menu, which includes Open Common Settings? If so, check that, and see if you get a screen similar to this:
If those are all up to date, then I would assume that you're safe, but I would still perhaps drop in a support ticket, just for clarification and peace of mind. That is, of course, unless someone can answer more definitively here.
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No - if I right-click I get a tab with 3 messages: "Your computer is protected' (greyed out), 'Open F-Secure Anti-Virus for Mac' and 'Check for updates'. I don't have any images like yours. II opened the programme, clicked on STATUS and it tells me that Virus and Spyware and Firewall are turned ON so I'm now assuming that all must be well with the programme and my installation?
Jim
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You'll have to excuse my ignorance but how does a support ticket work? When I click on that tab it takes me to the Support page for online support (as tried) and community support which is how I got this thread started. Is it simply the Request Support tab which takes me to an e-mail support request.
Jim
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Hi.
Yes, I did submit a report which stated: 'it seems that your status of the security on your Mac shows protected. It is normal that the font on the F-Secure Anti Virus for Mac were bolded black'.
Although I'm still a little concerned that the line 'your computer is proteced' is greyed-out I have to take them at their word and believe it IS protected.
Many thanks and a Happy New Year to all!
Jim Knox