wont install
Hi
As a virgin media customer, I am trying to download the internet security and when I click to install and add a device it wont then go any further. I have uninstalled all virgin media programs and any other possible.
Can you advise?
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Have you checked your download folder? You can see an example installation here:
http://community.f-secure.com/t5/Security-for-PC/How-to-install-security-products/ta-p/35115
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Thanks for the reply but it doesnt even get that far as downlaoding, im asked to name device and then when you click add it say "error try again in a moment" unfortunately this has been going on for two days now.
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You mean a webpage message telling you to try again in a moment? Sounds strange
I would try with entering a simple device name without any strange characters in it. If that doesn't work I would try with another browser(if you have a second browser). And if that doesn't work I would try from another computer.
I hope some of that helps.
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"keeps coming up with error message from virginmedia re:nodes missing please get copy"
Is the error message from Virginmedia? If so, I don't know how to help you unfortunately.
Maybe you can find some useful information in this thread about Virgin Media customers introduced to F-Secure Safe:
http://community.f-secure.com/t5/Security-for-PC/Hi-and-how-from-F-Secure-Safe-to/td-p/35107
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I'm not sure what that 'nodes' error means, but have you uininstalled Virgin Media? If not, I can only suggest the procedure that we've been recommending, which is to first uninstall Virgin Media Security, using the uninstall tool found here:
http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393
Then install F-Secure via the download link and instructions given on the Virgin Media page.
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