Another satisfied customer.

Blackcat

New thread over at Virgin Media; http://community.virginmedia.com/t5/Internet-security/F-Secure/td-p/2083806

 

Support not shown in the best light here!

Simon

Oh dear!  But, it wouldn't be unusual for that not to be the whole story.  The removal being so troublesome has to suggest that the product wasn't installed properly in the first place (another victim of a failed VMS removal?), and who's to say that the machine wasn't infected prior to installing FS?

Blackcat

Concern was that Support never sent him the link for the uninstaller.

Simon

Yes, indeed, assuming a correct email address was given.

Blackcat

I pointed Yanni to the uninstall tool so she was satisfied in the end.

 

Although she then jumped ship to AVG!-so you can't win them all! 

 

For any problem posted on that Forum, one of the helpers over there, gary_dexter (over 5,000 posts) suggests to uninstall any paid product offered by Virgin Media. So maybe there will not be a lot of extra F-Secure users after all!

 

"I suggest removing fsecure and putting on either Avast Free or MSE along with Malwarebytes"

Simon

I think it's a shame, and has reflected badly on F-Secure, that the instructions for switching from VMS were to allow the FS installation process to automatically remove VMS, which has clearly caused problems for many users, It doesn't give new users of a product a very good first impression, when the installation instructions are seemingly 'incorrect'. Maybe, if the switch from VMS had gone smoother, more people would be happier with F-Secure, which is certainly a superior product to AVG!

Blackcat

One of gary's help posts today; http://community.virginmedia.com/t5/Internet-security/Please-help-me-remove-VMS/td-p/2086156

 

Yeah don't use fsecure

there's plenty of free and better alternatives out there like Avast Free or MSE, backed up with Malwarebytes