Weekend support for Forum?

Simon

Is there any weekend support available from either F-Secure, or the forum staff?  If not, can I suggest that this is something that needs looking into?  I reported a post yesterday, for 'inappropriate content' (it is displaying personal details - phone number, email address, and security code), but this has not been actioned on nearly 24 hours later.  In my opinion, a public forum needs watching over - we're pretty lucky here with our member base, but there's always a possibility that someone could post something malicious or illegal, and this could not be allowed to stand for a whole weekend.

Blackcat

I would of thought Support hours would have increased when there is now potentially a lot of new users coming from Virgin Media? 

AniaC

Hi Simon and Blackcat,

indeed, that is a valid concern. We're lacking weekend moderation and are now wery intensively working on it. Once again, thank you for flagging this critical matters. We really appreciate that. 

Blackcat

It's not just weekend support that is lacking; there seems to be more of these posts of late where there appears to be little help at all; http://community.f-secure.com/t5/Security-for-PC/Forgot-my-anti-theft-password/td-p/25360

 

And in my experience in the last few weeks, CHAT support is definitely getting worst. Is this support outsourced?