Malware won't turn on in Windows Security Centre

Hi all, I installed F Secure yesterday All went well. However everytime I start my computer up it says I am not protected, check security in Windows Security Centre. The box with Malware is highlighted. It says I should turn on Virus & Spyware which are turned off. I try to turn them on but nothing happens. A box appears about trusting the program to run but doesn't turn it on. I have clicked on this numerous times but nothing.
Cheers Brillo
F-Secure 1.89 build 205
Best Answers
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Blackcat Posts: 511
Did you use the specific McAfee uninstaller?; http://mcafee-removal-tool.com/
If so, use again and then uninstall F-Secure. Reboot, then install F-Secure again.
If not, use the McAfee removal tool. Uninstall F-Secure. Reboot, then install F-Secure again.
EDIT. I see Simon has replied as well.
If you still come up with problems you will probably need to contact Support with your FSDIAG.file;
How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag
Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request
5 Like -
Brillo Posts: 17
All working well now guys! Thanks for all your advice.
I clicked on the Malware button again to turn it on & it worked after a while, turning F-Secure on. I have re-started & used the computer about 5 or 6 times now & the security has reported it's up and scanning with F-Secure every time. I have also installed it on my phone. Now for my wife's computer.
Cheers......Brillo5 Like
Comments
Hi Brillo
and welcome to the Forum.
Did you completely uninstall your previous AV before installing F-Secure?; http://community.f-secure.com/t5/Security-for-PC/Removing-other-Antivirus/td-p/33593
Are you running any other security software in real-time together with F-Secure?
If the answers to the above are yes and no, I would try a fresh install/re-install of F-Secure and see if that helps.
Report back here and let users know how you proceed.
I had a problem that F-Secure couldn't remove McAfee. So removed F-Secure installer & re-installed McAffee. Then removed McAffe the next day. Then reinstalled F-Secure after a reboot. I removed all of McAfee. I did managed to tun it on after several attempts but on re-starting the computer it's off again. I'm trying to turn it on again. No luck yet. Do you think I should remove & re-install again.
Cheers....Brillo
Which version of Windows is this?
What I would suggest is to totally clean up and start afresh. First, I would uninstall F-Secure, then use the dedicated uninstall tool to fully remove McAfee, which can be found here:
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75
Then, perhaps, try a reset of Windows Security Center, as detailed here:
http://www.bleepingcomputer.com/forums/t/112172/reset-windows-security-center/
Finally, reinstall F-Secure and hopefully all will be well.