Malware won't turn on in Windows Security Centre

Brillo

Hi all, I installed F Secure yesterday All went well. However everytime I start my computer up it says I am not protected, check security in Windows Security Centre. The box with Malware is highlighted. It says I should turn on Virus & Spyware which are turned off. I try to turn them on but nothing happens. A box appears about trusting the program to run but doesn't turn it on. I have clicked on this numerous times but nothing.
Cheers Brillo

 

F-Secure 1.89 build 205

Blackcat

Hi Brillo

 

and welcome to the Forum.

 

Did you completely uninstall your previous AV before installing F-Secure?; http://community.f-secure.com/t5/Security-for-PC/Removing-other-Antivirus/td-p/33593

 

Are you running any other security software in real-time together with F-Secure?

 

If the answers to the above are yes and no, I would try a fresh install/re-install of F-Secure and see if that helps.

 

Report back here and let users know how you proceed. 

Brillo

I had a problem that F-Secure couldn't remove McAfee. So removed F-Secure installer & re-installed McAffee. Then removed McAffe the next day. Then reinstalled F-Secure after a reboot. I removed all of McAfee. I did managed to tun it on after several attempts but on re-starting the computer it's off again. I'm trying to turn it on again. No luck yet. Do you think I should remove & re-install again.

Cheers....Brillo

Simon

Which version of Windows is this?

 

What I would suggest is to totally clean up and start afresh.  First, I would uninstall F-Secure, then use the dedicated uninstall tool to fully remove McAfee, which can be found here:

 

http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

 

Then, perhaps, try a reset of Windows Security Center, as detailed here:

 

http://www.bleepingcomputer.com/forums/t/112172/reset-windows-security-center/

 

Finally, reinstall F-Secure and hopefully all will be well. 

Blackcat

 

Did you use the specific McAfee uninstaller?; http://mcafee-removal-tool.com/

 

If so, use again and then uninstall F-Secure. Reboot, then install F-Secure again.

 

If not, use the McAfee removal tool. Uninstall F-Secure. Reboot, then install F-Secure again.

 

EDIT. I see Simon has replied as well.

 

If you still come up with problems you will probably need to contact Support with your FSDIAG.file;

 

How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

 

Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request

 

 

Brillo

All working well now guys! Thanks for all your advice.
I clicked on the Malware button again to turn it on & it worked after a while, turning F-Secure on. I have re-started & used the computer about 5 or 6 times now & the security has reported it's up and scanning with F-Secure every time. I have also installed it on my phone. Now for my wife's computer.
Cheers......Brillo