content preview issue - outlook 2007 since f-secure upgrade
since upgrading to f-secure 2013 email messages in outlook include a "content preview:" section at the top which includes a lengthy analysis of the email, this makes the email very difficult to read, I have tried "hide header information" in outlook and turned off spam filtering in f-secure.
I have checked the outlook add-ins but cant see an f-secure add-in
This feature is making outlook unworkable
As I am not completely sure what you are referring to by "content preview" in outlook, could you post an edited (blur or remove personal information) screenshot of your problem.
If you are referring to outlook "reading pane" itself, as Simon thought, you might want to check the following article.
No the issue hasnt been resolved, it is f-secure 2014, I have renewed my licence on 3 pcs which auto upgrade to 2014 and the issue has occurred on all 3 pc following the upgrade: here is an example of an email with the problem, the content preview section is added to the top of emails and makes the reading pane in outlook unusable which means every email needs to be opened and you have to scroll down past this useless f-secure "content preview" section to read it
Content preview: ** This is Important ** Please read carefully ** ...................................... [...]
Content analysis details: (-2.3 points, 10.0 required)
pts rule name description
---- ---------------------- --------------------------------------------------
-2.3 RCVD_IN_DNSWL_MED RBL: Sender listed at http://www.dnswl.org/, medium
[184.108.40.206 listed in list.dnswl.org]
0.0 URIBL_BLOCKED ADMINISTRATOR NOTICE: The query to URIBL was blocked.
for more information.
several other people with same issue:
take Vad's advice in his post; http://community.f-secure.com/t5/End-point/Problems-with-e-mails-from/td-p/31357
and contact support with a FSDIAG. file;
How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag
Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request