content preview issue - outlook 2007 since f-secure upgrade

kerplunk

since upgrading to f-secure 2013 email messages in outlook include a "content preview:" section at the top which includes a lengthy analysis of the email, this makes the email very difficult to read, I have tried "hide header information" in outlook and turned off spam filtering in f-secure.

 

I have checked the outlook add-ins but cant see an f-secure add-in

 

This feature is making outlook unworkable

Simon

It's a long time since I've used Outlook, and haven't got it on this machine, but have you tried the View menu?  Layout > Preview pane (or similar) Off?

[Deleted User]

Hello Kerplunk,

 

As I am not completely sure what you are referring to by "content preview" in outlook, could you post an edited (blur or remove personal information) screenshot of your problem.

 

If you are referring to outlook "reading pane" itself, as Simon thought, you might want to check the following article.

http://office.microsoft.com/en-us/outlook-help/turn-the-reading-pane-on-or-off-HA010118524.aspx#BM2

 

Thank you.

kerplunk

No the issue hasnt been resolved, it is f-secure 2014, I have renewed my licence on 3 pcs which auto upgrade to 2014 and the issue has occurred on all 3 pc following the upgrade: here is an example of an email with the problem, the content preview section is added to the top of emails and makes the reading pane in outlook unusable which means every email needs to be opened and you have to scroll down past this useless f-secure "content preview" section to read it

 

 

 

Content preview:  ** This is Important ** Please read carefully ** ...................................... [...]

   

 

 Content analysis details:   (-2.3 points, 10.0 required)

 

  pts rule name              description

 ---- ---------------------- --------------------------------------------------

 -2.3 RCVD_IN_DNSWL_MED      RBL: Sender listed at http://www.dnswl.org/, medium

                              trust

                             [193.1.32.37 listed in list.dnswl.org]

  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was blocked.

                             See

                             http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block

                              for more information.

                             [URIs: ..............]

X-Spam-Flag: NO

 

 

 

several other people with same issue:

 

https://getsatisfaction.com/mozilla_messaging/topics/remove_content_preview_from_downloaded_emails

 

http://community.f-secure.com/t5/End-point/Problems-with-e-mails-from/td-p/31357

 

 

 

Blackcat

Hi kerplunk

 

take Vad's advice in his post; http://community.f-secure.com/t5/End-point/Problems-with-e-mails-from/td-p/31357

 

 

and contact support with a FSDIAG. file; 

 

How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

 

Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request

Simon

Just a quick experiment - what happens if you turn off Spam Filtering in Computer Security > Settings?