F-Secure Will not Install
I had an e-mail from Virgin asking me to run an install, this went to 96% then hung, i left it all day, still hung and my laptop was unusable (locked), had to hard reboot, then the F-Secure started again on reboot but this time it was telling me it was 'checking for malware', strange as it had not completed the install, also the mail from virgin said the old software would uninstall automatically as part of the install, had to rebbot in safe mode to be able to uninstall F-Secure as it was and get my laptop working again. I have looked on Support and downloads and found an article that says for 64bit windows you need version 1.89.202.0, the virgin link downloads version 1.89.121.0. Can you help?
Accepted Answer
-
I don't know what a 'specific uninstaller for VMS'
Okay. Go to this link; http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393
- Download UserCommunity-Uu-RpsUU.exe, save the file somewhere that is easy to access on your machine such as the ‘Desktop’ or ‘My Documents’ folder.
- Double click the file to run it.
- Click Yes to confirm that you want to uninstall.
- Restart the computer when prompted.
6 1Like
Comments
-
Hi Rabent
welcome to the Forum.
Another Virgin Media customer had a similar problem very recently here; http://community.f-secure.com/t5/Security-for-PC/FS-not-installing/td-p/31041/page/2
Are you also trying to run F-Secure Safe?
Have you completely removed the previous AV on your machine?
Was this the "Trend Micro product" Virgin Media Security?
I would be very surprised if the SAFE version provided by Virgin was not 64-bit compatible. But all GUI components may not be 64-bit.
0 Like -
Hi, I just ran the install from the link that Virgin sent, and my current software is what ever Virgin supply, which i think is Trend Micro, according to the mail it should uninstall as part of the install. I did read on a community that someone had an issue and it was to do with 64bit. Yeh it is F-Secure safe, here's an extract from the e-mail:
It couldn't be easier to install. Simply hit the button and follow the steps to
register and download F-Secure SAFE for peace of mind when you're online. Don't worry, once you've done it, your existing security software will automatically uninstall. Just remember to do it before 31st DecemberBut all that happened was my machine locked up as previously described.
I can't find the post i got the version from now, but it was 1.89.202.0 that was quoted and the Virgin link downloads 1.89.121.0
0 Like -
I would make sure that you have completely removed the previous AV, using the specific uninstaller listed on this page;
http://community.virginmedia.com/t5/Internet-security/Virgin-Media-Security-10-FAQ/td-p/910393
Then I would contact F-Secure not Virgin for further help.
Virgin supply these contacts for F-Secure;
1. Phone- 0870 240 8321
2. or by emailing [email protected]
can you report back when you have a solution, as it will help any future Virgin Media users dropping in here when switching over to F-Secure.
0 Like -
Ok, I'll give it a go, thanks for your help, I'll post when i resolve the issue with what fixed it
This is the post i read regarding th 64 bit verson by the way
0 Like -
Without wishing to overcrowd the top of the forum with sticky topics, I think it would be useful to have Blackcat's post above, at least as a temporary sticky, as there will be a lot of Virgin customers switching to F-Secure, and given the instructions to allow FS to remove the previous product, there may be lots of similar issues.
0 Like -
Rather than a sticky here, I have posted on the Virgin Media Forum; http://community.virginmedia.com/t5/Internet-security/Installing-F-Secure-after-Virgin-Media-Security/td-p/2038886
I spent about 10 minutes trying to find a suitable Username which had not been taken before. Finally resorted to F-Secure!! (hope the powers that be do not mind?)
0 Like -
Yeah...
I found the same link:-
http://store.virginmedia.com/discover/broadband/security/f-secure-safe.html
0 Like -
Go to F-Secure Online Chat
http://www.f-secure.com/en/web/home_global/support/contact/chat
or
http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support
Call F-Secure supportCountry Language Service hours*) Phone numberUnited Kingdom English Mon-Sun 24-h service 0870 0130 794 United States and Canada English Mon-Sun 24-h service 866-295-2725 Asia/Pacific (Malaysia) English Mon-Sun 24-h service +60 3 7712 4605 Australia English Mon-Sun 24-h service 1300 195 516 Belgium French and Dutch Mon-Fri 9-18**) 02 256 66 60 Denmark Danish Mon-Fri 8-17**) 70 20 41 51 Finland Finnish and English Mon-Fri 8-18**) 09 8862 5050 France French Mon-Fri 9-18**) 017 303 65 43 Germany German Mon-Fri 9-19**) 069 669 831 31 Hong Kong Cantonese, English Mon-Fri 9-18**) 3071 4907 Italy Italian Mon-Fri 9-18**) 199 400 048 Netherlands Dutch Mon-Fri 9-18**) 020 5040608 Norway Norwegian Mon-Fri 8-17**) 22 419 890 Poland Polish Mon-Fri 9-18**) 22 356 1946 Sweden Swedish Mon-Fri 8-17**) 08 507 440 11 Switzerland German, French and Italian Mon-Fri 9-18**) 084 220 40 80 All other countries English Mon-Fri 8-18 EET**) +358 9 8862 5050 *) Service hours are shown in local time and are subject to change.
**) Closed on public holidays.
0 Like
