Subscription issues when using uninstallation tool
Simon
Posts: 2,667 Superuser
in Web Browsing
18 months ago, I had some seemingly unresolvable issues with F-Secure and iTunes. While the support guys were fabulous in trying to fix the problem, this did involve several full removal and reinstalls of FSIS 2012, and each time, I had to wait for the subscription to be reset, which was a pain. I was ultimately left with no option but to use another product for a while.
Since I've been back with FS, I have raised this issue of the subscription being 'erased' when using the uninstallation tool, and I'm sure that I've been told that this no longer happens, but it seems there may still be times when a subscription reset is required, such as the example in this thread:
http://community.f-secure.com/t5/Security-for-PC/Virus-and-spyware-control-out-of/m-p/32893#M5808
What exactly is the position on this now? Does the uninstallation tool still erase the subscription key or not?
Since I've been back with FS, I have raised this issue of the subscription being 'erased' when using the uninstallation tool, and I'm sure that I've been told that this no longer happens, but it seems there may still be times when a subscription reset is required, such as the example in this thread:
http://community.f-secure.com/t5/Security-for-PC/Virus-and-spyware-control-out-of/m-p/32893#M5808
What exactly is the position on this now? Does the uninstallation tool still erase the subscription key or not?
Comments
This discussion has been closed.