Virus and spyware control out of order, restart does not help

Asvaltti

My PC suddenly prompted being without virus checking and suggested restart.  Restart seems to bring no help.

 

My  F-Secure Computer Security - Internet Security Status screen keeps telling that:

"Virus and Spyware control program has a malfunction" ("Virus ja vakoiluohjelmatarkistus.  Toimintahäiriö")

"Spamming and phishing filtering has a malfunction" (Roskapostin ja tietojenkalastelun suodatus. Toimintahäiriö").

 

Restarting twice did not change the status.

 

Manually started virus checking found nothing to report.

 

What should I do?  Uninstall and install my security program?

 

BR  Asvaltti

Tafia

I have just posted the same problem which has happened two nights running.

 

I am disappointed that no one has yet replied to your plea for help.

 

Lets hope we can get this resolved.

 

Best wishes

 

Tafia

Simon

I'm no expert, but it sounds like it could possibly be down to a bad definitions update.  Have either of you raised support tickets?  Also, which version of F-Secure are you both running, and do either of you have any other security software installed?

Asvaltti

Thanks guys.  

 

My F-Secure program's info screen tells me having "F-Secure 1.83 build 3.11".  I have Windows XP running in this PC.

I have no other security apps installed here.

 

I have not raised any support ticket.  I tried something but didn't succeed in it.  (Contact Support - start chat with support persons - the only prompt I got there told that support console closed the connection).  I am interested in raising a ticket. Got to study first how.  - - - - Ticket now raised.

 

BR Asvaltti

Tafia

I have version 12.83 Build 104 installed.

 

F Secure says it is up to date.

 

I was told by F Secure some time ago to remove Malware Bytes so I did.

 

Running XP and using Firefox browser.

Simon

Sorry, build numbers don't mean much to me (I go on 2013 Release 3, etc), but it's interesting that you're both running XP. I wonder if this is affecting other XP users?

Tafia

F Secure seems to be OK both last night and this morning though Google tells me that problem was also seen in 2011.

 

Thanks for your response.

 

Best wishes

 

T

[Deleted User]

Hello Asvaltti,

 

I can see you have sent a support request to our technical support. Have you already tried the provided steps to fix the problem? Did they help with this problem?

 

Best regards,

Jouni

Asvaltti

Thanks guys.

 

I raised a ticket and got an answer at night ten hours ago.  The simple instruction was that please uninstall and install. Plus I got strict steps how to do this.  I did accordingly and the thingy seems to work.  Full computer scan didnt report anything suspicious either.  Looks fine so far.  

 

But still one concern: I had an unused usage right waiting still to be installed in a third PC in my household.  This uninstall - install process however ended up to mark also the third usage right in status "installed".  So I have lost one third of my purchase.  I reported this already in my response to support ticket information.  Let's hope I will get instruction how to still get all licences used. 

 

Simon was wondering what are the version numbers I and Tafia replied to his question.  Well, that's what F-Secure application tells us.  Now when I have the newest version installed the info screen tells me having

    "F-Secure 1.89 build 202"

In more understandable terms I have now "F-Secure Internet Security 2014".  Looks like the whole community is using that kind of language.  Why the info screen cannot then tell something similar...  My previous, broken  version used to be 2013.

 

The original reason for the malfunction of the previous version is not revealed to me. But cannot care anymore when having used already  several hours of working to fix my connections. Thanks to everybody!

 

I gave Kudos to Simon of his first reply and suggestion to raise a ticket.

 

Best wishes Asvaltti

Simon

Glad it's sorted, and thanks for the kudos!

Support should be able to reset your subscription so that you get the 'lost' installation back, or they will advise accordingly.

Ville

Using uninstallation tool forcefully removes the product and the license server does not get notification that the license is no longer in use. However, when you install and all your licenses are in use, the product gives you the option to move a license. In this scenario the "ghost" license gets moved, so you should be good.

 

The only thing that is enforced that there are no more active devices than there are licenses. You can always move the license to a new device.

 

Ville