How to remove license from computer that is no longer mine?

Pete23

Hello all,

 

I have F-secure Internet Security with 3 lisence for 3 computers, one is installed to my father's computer, one to mine and the third is to a computer that went broken (guarantee service changed my laptop with new one).

 

Now the problem is that F-secure management shows that Im using all the 3 licenses, how can I remove the lisence from that computer which went to guarantee service?

 

BR,

 

petri

Blackcat

Hi Pete

 

There is a past thread; http://community.f-secure.com/t5/Security-for-PC/Movin-licens-from-one-computer/m-p/26072/highlight/...

 

where Ville, one of the F-Secure experts, states that;

 

" You can just throw the old computer away without uninstalling. When you install the product to a new computer, it will notify you that all licenses are in use and you have option to move license. If one computer is no longer present (in Internet), the license that it was using will get moved".

 

Did you see this option? If not try support as outlined in the next post. 

 

 

Blackcat

You can contact support in a number of ways;

 

1. Chat; http://www.f-secure.com/en/web/home_global/support/contact/chat; I have always had the quickest response here.

 

2. Phone; http://www.f-secure.com/en/web/home_global/support/contact/call-f-secure-support

 

3. Email; http://www.f-secure.com/en/web/home_global/support/contact/request

[Deleted User]

Hi Pete23,

 

We can always reset your subscription key counter. Please contact our Technical Support accordingly by following the post by Blackcat above.

 

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Best regards,
Fendy

 

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