My mobile is stollen how can I locate it

Heila
Heila Posts: 1
in F-Secure Internet Security

My mobile is stolen and I no longer have the same contact number to which sim change can be reported. How can I locate my mobile and blacklist or block it from being used.

 

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Comments

  • MJ-perComp
    MJ-perComp Posts: 432 Superuser

    Hi,

     

    this requires intervention by the support team. Please open a supporrt request!

     

    BR

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  • Jayson
    Jayson Posts: 490 F-Secure Product Expert

    Hi Heila,

    You can send the remote commands from any mobile phone. Create text message with the following and send it to your lost phone.

    #LOCATE#<sucuritycode> or #LOCK#<sucuritycode> or #WIPE#<sucuritycode>

    Of course, the remote commands will only work if:

    1. You have enabled the Remote commands in Anti-Theft.
    2. Your phone is turned ON with your SIM card inserted.

    This short videoclip would give you an idea how the Anti-Theft works:
    http://www.youtube.com/watch?v=8DntSjpgRPo

    Thank you.


    Best Regards,
    Jayson

    F-Secure Community Moderator

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