My FS IS2014 IS Not Scanning please be advised and would you guys recommend just a full reinstall?

Enfcmedic384
Enfcmedic384 Posts: 181 Enthusiast
in F-Secure SAFE

Here is the scanner's file counter that has not moved since the first installation. This is horrible guys I could really use some help please. Thanks,

 

RichScannedFiles.JPG

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  • Enfcmedic384
    Enfcmedic384 Posts: 181 Enthusiast

    PLEASE HELP I reinstalled and I am experiencing the SAME PROBLEM!

     

    Thanks,

    Rich

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  • Simon
    Simon Posts: 2,666 Superuser

    Hi Rich,

     

    Sorry, could you clarify what the actual problem is? Are you saying the scanner is 'stuck' at the same number of files? Are you sure there are more files to scan? Are you using the default scan settings? What happens if you right click and scan a folder with a number of files in it, and does that change if you alter the Manual Scan settings to include all files (ie, untick 'Scan only known file types)?

    Chrissy
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