Products & Services
I have recently bought a new PC and I have removed F-'secure (via windows) from my lap top. Now I cannot install my security key to the new PC!! What have iIdone wrong?
Hopefully this past thread will be useful; http://community.f-secure.com/t5/Security-for-PC/Movin-licens-from-one-computer/m-p/26072/highlight/true#M4690
Importantly, you have to be connected to the Internet so that the license on the new computer can be confirmed.
Many thanks Blackcat - i will give it a go....
Let us know how you do.
Not very well. Because I had already removed the secure key (by uninstalling from programme files) i do not seem to be able to get it accepted on the new pC.
Has the program installed on the new PC?
Are you receiving an error message from within F-Secure?
tray icon>right click>View my Subscriptions
Yes the programme is installed but will not accept the securekey number.
What have you listed under "View my Subscriptions"?
I cannot see this!!
Right click on the F-Secure system tray icon or Open the F-Secure launch pad, right-click the F-Secure icon and select View my subscriptions.
In the My subscriptions window, you can check the status of your subscription.
Check my last post;
Then you can check the help-file on that page;
many thanks for trying to help Blackcat. F-Secure syas there is an issue with the key number!! We need to wwait for a temporary number and reinstall.
You should be okay running the program in trial mode until you are fixed up with a new key.
What was the issue with the key number as this may be applicable to other users in the future.
Not sure yet - they will let us know within a month. I will come back on when i have the 'official' answer and post it for all to see...
Within a month seems a long time!
Hey - what can you do? Lol. Temporary one is working Ok anyway...
Have you received any response from our Support team? If no, please let me know the ticket number (SR-ID), so that I could check if we can speed up the investigation.
Thank you.---Best regards,Fendy