Battlefield 3, Counter Strike Global Offensive problems with F-Secure

Hi,

 

I'm using F-Secure since two years as it's not very resource hungry and thus ideal for gamers. I recently renewed my subscription but next year I think I won't do that anymore because of the recent problems with many main stream games like Battlefield 3 and Counter Strike Global Offensive.

 

For Battlefield 3 it seems I have to turn off DeepGuard. For Counter Strike Global Offensive I don't know what it is but I have to turn off F-Secure completely to run it. I noticed also problems in Giana Sisters Twisted Dreams where I have to turn off F-Secure as well.

 

I have no idea who took this product decision but it was wrong. F-Secure is just about to lose a customer if this won't get better with an update soon.

 

I have no interest in adding my games to some exclusion list. They need to run without any customization.

 

Thanks

Accepted Answer

Comments

  • SimonSimon Posts: 2,650 Superuser

    The 2014 version, which should be out fairly soon, has a Gaming Mode, which might help with your issues.  If you'd rather not wait, you could try signing up for the Beta version:

     

    http://www.f-secure.com/en/web/labs_global/internet-security-technology-preview

  • JaysonJayson Posts: 595

    Hi megaDee,

     

    Gaming Mode is available on F-Secure Internet Security 2013 (Release 4) too.

     

    Thanks.


    Best Regards,
    Jayson

  • VilleVille Posts: 511 F-Secure Employee

    What kind of problems do you experience with the games? Are they blocked by DeepGuard (false positives). Then report them to https://analysis.f-secure.com/portal/login.html and they will get fixed in few hours.

     

    Is there some other kind of interference? VAC (Valve Anti-Cheat) is aware of DeepGuard and should not think it's a cheat program. You could try setting DeepGuard to compatibility mode from Computer Security > Settings > DeepGuard and see if it helps.

     

    I'm a gamer myself and haven't really had major problems, but sometimes I have to set DeepGuard to compatibility mode.

     

  • megaDeemegaDee Posts: 3

    In Battlefield 3 I get kicked by Punkbuster for running a "disallowed" driver. There is a long forum thread over at EA Battlelog about this: http://battlelog.battlefield.com/bf3/en/forum/threadview/2832654348585650069/

     

    In Counter Strike Global Offensive the program starts but just shows a blank screen. It can't be closed via the Task Manager i.e. Only unloading F-Secure Internet Security 2011 helps.

     

    In Giana Sisters Twisted Dreams for whatever reason the game didn't accept inputs. After unloading F-Secure all was back to normal.

     

    I don't understand why I'm still on 2011 although I renewed my subscription. Do I have to buy the 2013 edition extra?

     

    I also don't understand why this started happening just recently... a few weeks back it was all fine.

  • megaDeemegaDee Posts: 3

    Wow... upgrading to 2013 solved all problems. I just wonder now why I had it to find this out the hard way. Better would be to force migrate users to 2013. I think a lot of users are stuck with 2011.

  • SimonSimon Posts: 2,650 Superuser
    This was mentioned on here recently, and I agree, if F-Secure want people to be using the best versions of their products, they should at least nag people to upgrade, like they do when a license is due for renewal! If a popup is possible for that, why not for version upgrades?
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