Virus and spyware scanner

44

My virus and spyware scanner keeps falling out

Ben

Hello 44,

 

Could provide more information about your problem? What is the product you are using, on which Operating system?

Could you post screenshots or details on the crashes/errors you experience?

 

Thank you.

44

Hello Ben,

 

Windows 7 Premium,  F-Secure 2013

 

I start my internet up and for a short it run's fine, then after a number of minutes, a pop up screen appears notifying me that 1 particular function in my computer security : the virus and spyware scanner suddely no longer functions : despite my valid abbonee code it somehow thinks otherwise,

 

The deep Guard and Firewall functions (part of the same page) operate nicely without trouble.

 

Sincerely

 

44

Jayson

Hi 44,

 

I have moved this post to the Security products board.

Please make sure that you do not have any other anti-virus or security program installed and Windows Defender is turned OFF then follow the steps below to reinstall the F-Secure Internet Security 2013.

 

1. Download the Uninstallation Tool here.
2. Run the Uninstallation Tool.
3. Follow the on-screen instructions until it completed then restart your computer.
4. Logon to Windows after your computer restarted. Go to "C:\Program Files", make sure that the "F-Secure Program" folder is deleted.
5. Reinstall the with latest installer, download from here.

 

Thanks.

Best Regards,
Jayson