Virus database status "Waiting for update" for six days.
Last week, I upgraded 2 out of 3 systems from F-Secure Internet Security (FSIS) 2011/12 to FSIS 2013 (the 3rd will be another thread). The system descriptions:
System 1: A low-use Windows XP Professional system, used mainly for e-mail and scanning/printing. Regularly patched. Always on and connected. Installed as logged-in user.
System 2: A Windows 7 Professional laptop, used as an out-of-office system. Also regularly patched. Regularly on (not always) and connected when on. Installed with "Run as Adminstrator".
System 3: When I get fshoster32.exe to stop crashing....
Neither system has anything outrageous on it, network connections are "Assume always connected" and "No HTTP Proxy", and both ran FSIS 2011/12 flawlessly.
Also, I'm assuming FSIS Installer Release 4 was used, since it has the same version number as what I downloaded after re-subscribing.
However, since upgrading to FSIS 2013, virus definitions are not updating.
1) The "Virus Definitions" field under Database versions (Settings -> Database Versions) has stated " Waiting for update " since upgrade on each system.
2) Peforming a " Check for Updates " results in "Update check was successful. Your product is already up to date."
3) The "Virus and spyware scanning" field under Status alternates between nothing and flagged red with " Out of date ".
The support site knowledge base doesn't seem to have anything useful on this.
Is anyone else having this issue? Anyone know of a solution?