Browsing Protection problems

Recently, my F-Secure Browsing protection has started to block an increasing amount of web pages. All blocks seem to be caused by images on those sites; Most probably advertisements(?) on the pages, maybe something else. An example is shown below. Anyhow, this is getting troublesome since I can't open almost any news pages, or even my Facebook account anymore. I'm hesitant to turn Browsing protection off, but it does make life pretty difficult. A few questions:

- Is there a way to load the pages without those harmful parts (be it images, applets or whatever)?

- Is there a way to tune Browsing protection to exclude ads?

- Any workarounds or good hints?

 

Some files that will cause the block when I try to open https://www.facebook.com ::

https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-ash4/q71/s320x320/1003176_10152081451668642_1990232178_n.jpg

https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-frc1/p370x247/248836_10151299593905535_559545711_n.jpg

https://fbcdn-sphotos-e-a.akamaihd.net/hphotos-ak-ash4/p320x320/1002552_10151755386960853_645600131_n.jpg

https://fbcdn-sphotos-f-a.akamaihd.net/hphotos-ak-prn1/p118x90/36304_10151476800136126_1704171292_n.jpg

 

Accompanying message: "This web site is: Harmful.

You should avoid visiting this site.

F-Secure has found evidence of harmful behaviour on this web site. To the best of our knowledge, it is not safe to visit this web site."

 

Here's the program assemblage I am using:

Windows 7 Home Premium; all updates installed

Firefox 22.0

F-Secure Client Security 9.01 build 122
F-Secure Anti-Virus 9.20 build 16071
F-Secure Automatic Update Agent 8.25 build 4183
F-Secure User Interface 9.23 build 6978
F-Secure Management Agent 8.20 build 40059
F-Secure Network connections 6.24 build 125
F-Secure Email Scanner 6.00 build 466
F-Secure DeepGuard 2.21 build 116
F-Secure Online Help 1.98 build 1030
F-Secure Customization CS/1.30.01
F-Secure Browsing Protection/SW 1.10 build 5827
F-Secure Browsing Protection/ES 1.10 build 1039

 

Thanks for the info!!

Best Answer

Comments

  • JiiKooJiiKoo Posts: 3

    PS. Is there any way to check what type of "harmful" is that anyway? Tracking cookie, bad link, or a virus inside the file?

  • JaniashviliJaniashvili Posts: 469
    Maybe it was "false positive", as I can access now
  • JiiKooJiiKoo Posts: 3

    Thanks Janiashvili, those links really work, but the problem persists on other sites. The problem is _a lot_ of false positives (or whatever the blocking cause), on a daily basis. Just by clicking random bookmarks, I found this image getting blocked: http://forms.aweber.com/images/auto/gradient/button/07c.png , and others. So, instead of discussing individual links, I am asking for a general explanation and solution for the problem.

     

    Thanks again :)

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi JiiKoo,

    With regards to your query, we are analysing thousand of samples everyday to provide a secured protection to all our customers. From the link below you can always verify the current rating for each of the url and report if you feel it is a false positive.

     

    http://browsingprotection.f-secure.com/swp/

    Thanks.

    Best Regards,
    Jagadesan

     

     

  • Tim1987Tim1987 Posts: 1

    Hi,

     

    I have the same problem. Since a few weeks ago, literally 3 out of 4 web pages or so are getting blocking as "harmfull", because of what I think are ads. I've had browser protection for a long time, but I've never had this problem before.

     

    Is there a solution to this? I really don't want to have to check every website I enter in this... http://browsingprotection.f-secure.com/swp/

     


    P.S:

     

    I have the following program build:
    F-Secure Client Security 9.32 build 112

    F-Secure Anti-Virus 9.30 build 17464
    F-Secure Automatic Update Agent 8.26 build 6200
    F-Secure User Interface 9.30 build 10522
    F-Secure Management Agent 8.21 build 128
    F-Secure ORSP Client 1.0.24 build 1035
    F-Secure Network connections 6.29121
    F-Secure Email Scanner 6.00 build 515
    F-Secure DeepGuard 3.00 build 203
    F-Secure Online Help 1.98 build 1030
    F-Secure Customization CS/1.30.01
    F-Secure Browsing Protection/SW 1.10 build 5827
    F-Secure Browsing Protection/ES 1.10 build 1039
    F-Secure Internet Shield 6.29
    F-Secure Device Control 1.00

     

  • I am constantly being blocked from websites and when I say I want to go to that site anyway I go to a page with just writing on it and then page loads normal after I leave that page. I turned that off in order to not block and all pages load normal now. I would like to be protected and want to turn that on again. Any way I can stop getting those text pages loading?
  • JouniJouni Posts: 135 F-Secure Product Expert

    Hello kewpiedoll04,

    In order to investigate the problem I would suggest that you open a support request and provide an fsdiag diagnostic file here:

    http://www.f-secure.com/en/web/home_global/support/contact/request

This discussion has been closed.