Installation has a problem completing

I have a free software sub with Charter's Security Suite (powered by F-Secure) and attempted to install same.  The installation will not successfully complete and says both computer security and online safety are not installed.  After a less than helpful conversation with the charter tech support, I am still unable to install the program.  I have tried to install the free 30 day trial direct from F-secure's site and get the same installation issue.  Charter had me delete all temp files and then re-install the software to the same end result.  I have tried the free computer scanner tool on the F-secure site and it did not find any issues.  I am also  not currently using any protection software as all were un-installed before attempting the installation of the charter suite.  Any recommendations would be helpful.  BTW the computer is running Win7.

Best Answer

  • JaysonJayson Posts: 595
    Accepted Answer

    Hello,

    Please try to reinstall the Charter Security Suite by following the steps below.

    1. Download and run the Uninstallation Tool.
    2. Refer this webpage to reinstall Charter Security Suite.

    Charter Communications is our Operator Partner and Charter Security Suite is a customized version of our security product specially for Charter's customer. As such, Charter Communications has a dedicated Technical team as the first contact point and able to assist their user better.

    Thanks.


    Best Regards,
    Jayson

Answers

  • unhappyunhappy Posts: 1

    I have the same problem.

     

    CHARTER SUPPORT IS UNKNOWLEDGEABLE.  THEY DON'T KNOW ABOUT F-SECURE.

     

    The tech I talked to was going to have a higher level contact me to resolve the problem but that was over 36 hours ago and I still haven't heard from them. 

     

    F-Secure needs to support their own software!!!!!!!

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