Incompatibility problem with F-secure and IDM

Hi Smiley Happy


 Installed F-secure Antivirus, but when you download from this website http://www.libreoffice.org/DownloadRedirectES.php?target=http://download.documentfoundation.org/libreoffice/stable/4.0.4/win/x86/LibreOffice_4.0.4_Win_x86.msi the LibreOffice program with download manager "Internet Download Manager" (IDM) the program has a problem and says: IDM started to download the file using one connection Because of data corruption When newly received data in several connections did not match the same data downloaded earlier. Do you want read about possible Reasons of data corruption? 

 

-anti-virus f-secure makes corrupt files you downloaded with the program (IDM)-


 By giving the notice of the program click "Internet Download Manager" sends me to the following page: http://www.internetdownloadmanager.com/support/data_corruption.html, When I disable the antivirus F-Secure is when your download manager "Internet Download Manager" works well and I can download files from the internet without any problem. What do I do to make the program "Internet Download Manager" is not interrupted by the F-secure antivirus? Is it necessary to change any settings of the F-secure antivirus?

From what I read on this page http://www.internetdownloadmanager.com/support/data_corruption.html is that the F-secure anvirus blocks "Internet Download Manager" and may not work well, On this website explains that this bug the eset nod32 antivirus had it.

My English language is not good

Answers

  • JagadesanJagadesan Posts: 129

    Hi falosaurio,

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.

    Best Regards,
    Jagadesan

  • Hi Jagadesan

     

     On the 21st of this month of June 2013 to support send bug http://www.f-secure.com/en/web/home_global/support/contact my f-secure antivirus, I got this number: 1-572559646 or [SR ID :1-572 559 646] the theme was: Incompatibility problem with F-secure and IDM

    send an attachment that anvirus support tool did, and send the same request or question here do.

  • JagadesanJagadesan Posts: 129

    Hi falosaurio,

    With regards to your problem, I have informed the respective agent to gave extra concern regards to this case and he will surely update you with a solution as soon possible.

    Thanks.

    Best Regards,
    Jagadesan

  • Hi Jagadesan

     

     

     Thanks for answering my request, I responded by mail to my problem and gave me instructions that he had done and was to exclude from the real time protection antivirus F-secure to the "internet download manager" and answered I had not solved the problem, today I wanted to download Firefox from this link http://download.cdn.mozilla.net/pub/mozilla.org/firefox/releases/22.0/win32/es-ES/Firefox%20Setup%2022.0.exe and probe with another program called Wget to download Firefox but the download was corrupted and tried again with "Internet Download Manager" and was also corrupt the download, just disabling the antivirus F-Secure makes downloads are complete, yesterday replied the mail today I will answer again to make this observation of what I just discover now with Firefox.

     

     

     

    My English language is not good

  • ChrissyChrissy Posts: 439

    Hi falosaurio!

     

    I just wanted to follow-up.  Are you still having the issue, or has it now been resolved?  If so, can you share with us how it was fixed?

     

    Thanks!

     

    // Chrissy

This discussion has been closed.