F-Secure and Outlook2013

I have just installed Office365 on a Windows7 platform. When trying to use Outlook it crashes and restarts every 60 seconds. In the errorlog you can find the following message everytime:

 

+

System

 

  

-

Provider

 

   

[ Name]

Application Error

 

  

-

EventID

1000

 

   

[ Qualifiers]

0

 

  
 

Level

2

 

  
 

Task

100

 

  
 

Keywords

0x80000000000000

 

  

-

TimeCreated

 

   

[ SystemTime]

2013-05-11T07:09:30.000000000Z

 

  
 

EventRecordID

50521

 

  
 

Channel

Application

 

  
 

Computer

kontoret

 

  
 

Security

 

-

EventData

 

   

OUTLOOK.EXE

 

   

15.0.4481.1508

 

   

513f4742

 

   

fsscmso.dll

 

   

1.2.7480.0

 

   

4adc4980

 

   

c0000005

 

   

00003c35

 

   

1924

 

   

01ce4e163343c427

 

   

C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE

 

   

C:\Program Files (x86)\F-Secure Internet Security\Spam Control\fsscmso.dll

 

   

b931a7de-ba09-11e2-aa66-8e0b42f9979b

 

 

What can be done?

 

Answers

  • BenBen Posts: 2,640

    Hello afms,

     

    Could you precise which f-secure product you are using? Could  you try to disable the spam filtering module before launching outlook as it seems to be involved in the crash?


    In any case in order to investigate better your issue, could you kindly open a support ticket?

     

    thank you.

     

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