FF problem with Online Safety



After the latest upgrade of F-Secure TP, now Firefox doesn't work correctly: some web pages load very slowly, or they don't load for half hour and then suddenly all of them load together for no reason, and then again trying to do anything it takes half hour to load.


(yet they don't fully load sometimes, as they have "missing images")

And yes, some webpages load at that same time with no problem.(I.e. several take half hour to load, when others load with no problem)


Disabling Online Safety add-on doesn't do anything. So I need help.

Best Answer

  • TomiTomi Posts: 45
    Accepted Answer

    Hello Janiashvili,


    The latest TP85 upgrade which introduced the HTTPS support through browser extensions on Firefox and Chrome has generated similar reports on really slow browsing speeds on HTTPS sites. On these cases it has been confirmed that disabling the browser extension can be used as a workaround while we are investigating the issue. Do note that disabling the browser extension does not disable the protection Online Safety offers, but only prevents you from seeing the block pages and search rating icons on HTTPS sites.


    If you still face the sluggish browsing after disabling the browser extension, could you open a bug report to us with Support Tool diagnostic report (FSDiag.zip) attached through https://beta.f-secure.com ?


  • JaniashviliJaniashvili Posts: 469
    As it seems, those websites, which were taking half hour - were https:// sites.

    But today, only once or twice it did lag to load(it worked perfectly otherwise)
  • FuzzFuzz Posts: 22

    The workaround works on my end. Web pages load normal.

  • JaniashviliJaniashvili Posts: 469
    Well, before that workaround wasn't working for me, but on last try it worked. There's some magic in programs and their bugs.
  • FuzzFuzz Posts: 22

    Well, after the upgrade today I have no green checkmarks in Firefox search. Firefox also updated today, so it may be the problem.

  • TomiTomi Posts: 45

    Tested on our test systems with Firefox version 21.0 and rating icons were showed properly. I see you already reporter the issue through https://beta.f-secure.com for us to investigate, so getting back to you on that side.

  • ChrisfzzChrisfzz Posts: 2

    OK. Thanks. Wonder if reinstalling Firefox will help. Have checkmarks in Opera and IE.

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