F-Secure is blocking my charting data service

CognisCognis Posts: 4
in F-Secure SAFE

My charting app is unable to access the data service on this PC (Win7). Both the app and data service providers have been unable to establish the cause after extensive work. I have a Vista laptop with Kaspersky AV and the app/data service works perfectly. This would suggest that F-Secure is the problem although I have turned off each separate element of F-Secure without resolving the problem.

 

Can anyone assist with this?

 

Thanks

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Comments

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Cognis,

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

     
    Thanks.

    Best Regards,
    Jagadesan

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  • CognisCognis Posts: 4

    Thanks Jagedesan,

     

    I've had to change my AV system as I couldn't wait. I've asked the data supplier to contact F-Secure to try to resolve the problem for the future. Thanks

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  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Cognis,

    With regards to your problem, thanks for your quick responce. We are more than welcome to serve you in future.
     
    Thanks.

    Best Regards,
    Jagadesan

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