chrome installation
Hi
i am running XP Home SP3. i recently updated F-Secure internet security to 2013. up to this, i was running Chrome with no problem. now, it won't run so have uninstalled and reinstalled - it seems to install OK but when i run setup i get a blank tab with
chrome://signin/?source=0&next_page=chrome%3A%2F%2Fnewtab%2F
in the address bar and nothing happens.
i have installed and uninstalled Firefox but no difference. i have installed and uninstalled F-Secure with no difference. i have added chrome.exe to the firewall exceptions.
to complicate it a bit more, the other PC running on my network is running chrome with no problems despite having update F-Secure on it.
any ideas what i am doing wrong?
loon
Comments
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Hi loon,
With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact
Once you have open a SRID kindly update me so that I can help to solve your issue.
Thanks.
Best Regards,
Jagadesan -
Hi Jagadesan
opened the support ticket and was advised to turn F-Secure off then rerun Chrome - did this with no difference (as had done before) so not an F-Secure problem although the coincidence of it happening when i updated F-Secure is striking. have tried the Google forum with no replies yet so back to the drawing board
cheers
jeff
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Hi loon,
With regards to your problem, kindly try the workaround stated below so that we can identify whether F-Secure component is causing the issue.- Open start button and click on Run.
- Type services.msc on the input box and press enter.
- Search for all services related to F-Secure such as FSMA, FSGKHS, ORSP Client and stop it.
- Try to reproduce the issue. If the issue have been resolved, then the problem might be caused by F-Secure.
- If issue still persist, please turn on all the services related to F-Secure and contact Google as this steps is to ensure whether F-Secure is causing the issue in more detailed manner.
Thanks.
Best Regards,
Jagadesan -
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Hi 96percentchimp,
With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact
Once you have open a SRID kindly update me so that I can help to solve your issue.
Thanks.
Best Regards,
Jagadesan -
i had a banking protection software installed called Rapport Truisteer - this was conflicting with the banking protection on F-Secure - remove the Rapport program and hey presto no more problems but would not have found that without F-Secure techs remotely accessing my computer as i had no idea that the newer version of FS had banking protection included.
jeff
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