Charter Securtiy Suite, New Version (Upgrade) fails install
Charter cable is our ISP, and provides "Charter Security Suite". About 3 weeks ago began getting continuing prompts to install the latest upgrade. Have tried several times, installer keeps failing at 75% complete when doing the 2nd or 3rd (I forget which) "searching for conflicting software". This search provides a prompt "conflicting software found", no clue of the name of this conflict (that would be a huge PLUS!!), and a tab to remove the conflict manually. Hitting the tab simply opens up the installed software screen from control panel, and there you are, a whole bunch of installed programs and no clues. What am I supposed to do, remove every program from the computer??!!
Seems to me to be a pretty juvenile installer, I'd like to have a close chat with the "programmer"!
Charter support is clueless, and for the 2nd time has "escalated" the issue to f-secure, who is supposed to call me,,,, hahahahahahaah,,,, can't wait for that conversation to happen, I'm not holding my breath. "They" say this is a widespread problem and has been going on since the upgrade released. Seems to me perhaps someone should have actually done some test installs prior to rolling it out? You know, maybe on a real life home computer instead of a lab rig?
So, wondering if anyone here knows which software is conflicting? The installer does the same thing at 25% complete btw, but it seems that the conflict at that point is the original version of the suite, which can be found and removed. After a reboot, the installer takes over again and proceeds fine until it hits 75% complete.
Win 7 Home Premium, all updates. AMD Phenom quad cpu.
Thanks for any help, and I hope I'm posting in the correct area, this is my first visit.