Installation

We have two PC's. One of them indicates on the launchpad the product has to be installed. Yet it is installed properly. I tried update for 2013 and reinitiated installation with the code I got in the email, with succes as it indicated. But message on the launchpad stays the same. Fsecure doesn't do the job at all is my idea. What to do???
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Hi Huub,
With regards to your problem, I would suggest you to open a Support Ticket:
http://www.f-secure.com/en/web/home_global/support/contact
Once you have open a SRID kindly update me so that I can help to solve your issue.
Thanks.
Best Regards,
Jagadesan
Dear Mr Jagadesan.
As I remember, I issued a request for support by " submit an online help request" .
What else do I have to do??
regards,
Huub