Explorer.exe stops responding

Henkie

Just installed R40, after install explorer.exe stopped responding and needed to restart, this also happened after every consequent boot. (XP SP3 32 bit)

MJ-perComp

Hi,

 

please find fa.log and post the first entries here.

(expecting an INI-file running into timeout)

 

BR

 

Henkie

Ok, I've found 3 fa.log's, 1 in C:\Program Files\F-Secure\My F-Secure\apps\ComputerSecurity\Anti-Virus, 1 in C:\Program Files\F-Secure\My F-Secure\apps\ComputerSecurity\Spam Control and 1 in C:\Program Files\F-Secure\My F-Secure\apps\ComputerSecurity\Anti-Virus\aquarius
The one in Anti-Virus is empty, the one in Spam Control contains this:

2    13/170    41    2011.08.22 23:41:48    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Documents and Settings\All Users\Application Data\F-Secure\latebound\200\localization\fsfw\fssld_eng.ini   
2    63/160    19    2011.08.22 23:41:48    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Documents and Settings\All Users\Application Data\F-Secure\latebound\200\localization\fsgui\strres.eng.xml   
1    10169/10169    1    2011.08.22 23:41:48    1    a3b7d064621097a72e96c52998372820db4617fd    \Device\HarddiskVolume1\Program Files\F-Secure\My F-Secure\apps\ComputerSecurity\Gemini\fsgemu.dll   
2    3558/4548    32    2011.08.22 23:41:48    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Program Files\Hitman Pro 3.5\HitmanPro35[1].exe    

 

And the one in aquarius contains this:

1    10679/10679    1    2011.08.25 09:10:59    1    6b6b9b01cf286f9471e6d109ba7013a7abf5955a    C:\PROGRAM FILES\AURORA\NSS3.DLL   
1    15423/15423    1    2011.08.25 09:10:59    1    3727a8f26434d5a3cb9250f60bc7246ae685fa11    C:\PROGRAM FILES\AURORA\NSSCKBI.DLL   
1    10000/10000    1    2011.08.25 09:10:59    1    9db435f8ed810550c57838303823bef17637bd26    C:\PROGRAM FILES\AURORA\NSSDBM3.DLL   
1    13174/13174    1    2011.08.25 09:10:59    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Documents and Settings\All Users\Application Data\F-Secure\MySA\config_snapshot.xml   
1    16585/16585    1    2011.08.25 09:10:59    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Documents and Settings\All Users\Application Data\F-Secure\latebound\200\localization\fsgui\flyerres.eng.xml   
1    11828/11828    1    2011.08.25 09:10:59    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Documents and Settings\All Users\Application Data\F-Secure\latebound\200\localization\fsma\fsmaures.eng.xml   
1    15335/15335    1    2011.08.25 09:10:59    1    0000000000000000000000000000000000000000    \Device\HarddiskVolume1\Program Files\Aurora\mozalloc.dll   
1    10847/11122    1    2011.08.25 09:10:59    1    5eda3e379fa93175dadd2f6be865eb922056e92c    \Device\HarddiskVolume1\Program Files\Aurora\mozjs.dll   
1    14142/14144    1    2011.08.25 09:10:59    1    d83951ba865701a8d0cf2a94fa93666cae83280a    \Device\HarddiskVolume1\Program Files\F-Secure\My F-Secure\apps\ComputerSecurity\FWES\program\fsesperf.dll    

 

MJ-perComp

Hi,

 

this look really pretty unusual. Please create a fsdiag and open a support case.

 

Do the same files get listed again the next day? If not, you have a ressouce problem.

 

BR

 

 

Ville

We just managed to reproduce the explorer.exe hang here in our lab. We have an idea where the problem is and hopefully get it fixed in TP42.

 

Henkie

Thanks, I'll let you know if TP42 fixes it.

Henkie

It is fixed, but now I'm getting the same message about F-Secure Host process.