cannot email and send FSDIAG file to F-Secure

Rusli

I wanted to send FSDIAG to F-Secure tech support team.

 

I try many times to send email to them. (Via the F-Secure Support email site)

I cannot seems to send any attachment file via my email account.

 

 

My computer keep Crashing! And I saw some movement on my dekstop screen.

 

I suspected that someone is really remotely control my computer.

[Deleted User]

Hi Rusli,

You may upload the FSDIAG to our FTP site:
ftp://ftp.f-secure.com/incoming

- Open the above link in Windows Explorer or FTP client.
- Rename the fsdiag according to the SR ID provided, e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.
- Drag and drop the FSDIAG into the Windows opened.
- Reply to the SR to inform that FSDIAG uploaded.

Thanks.


Best Regards,
Jayson

RMc-Canada

I also uploaded this file via the support form & the support team seemingly did not receive it?.

 

I'm sorry Jayson but that solution is way over my head!?! LOL!. you can't just E-mail it to support?.

 

I LOVE nice simple E-mail addresses, Hate forms...

[Deleted User]

Hi RMc-Canada,

Yes, you can contact our support by e-mail.
****@f-secure.com [Moderator edit, this address is no longer in use, please refer to the web form: http://www.f-secure.com/en/web/home_global/support/contact/request]

The steps above is an alternative way to send us the FSDIAG if the file size was exceed the e-mail attachment limits.

Cheers.


Best Regards,
Jayson

RMc-Canada

TY for your reply Jayson.

 

I have to update my first message as a simple misunderstanding with my tech support agent. they had indeed received my first FSDIAG file & were just requesting I send a new one. 

 

I was just making sure their was not a problem with submitting the file via the support form.