cannot email and send FSDIAG file to F-Secure

Rusli Posts: 1,019 Influencer

I wanted to send FSDIAG to F-Secure tech support team.


I try many times to send email to them. (Via the F-Secure Support email site)

I cannot seems to send any attachment file via my email account.



My computer keep Crashing! And I saw some movement on my dekstop screen.


I suspected that someone is really remotely control my computer.


  • [Deleted User]
    [Deleted User] Posts: 0 Former F-Secure Employee

    Hi Rusli,

    You may upload the FSDIAG to our FTP site:

    - Open the above link in Windows Explorer or FTP client.
    - Rename the fsdiag according to the SR ID provided, e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.
    - Drag and drop the FSDIAG into the Windows opened.
    - Reply to the SR to inform that FSDIAG uploaded.


    Best Regards,

  • RMc-Canada
    RMc-Canada Posts: 33 Observer

    I also uploaded this file via the support form & the support team seemingly did not receive it?.


    I'm sorry Jayson but that solution is way over my head!?! LOL!. you can't just E-mail it to support?.


    I LOVE nice simple E-mail addresses, Hate forms...

  • RMc-Canada
    RMc-Canada Posts: 33 Observer

    TY for your reply Jayson.


    I have to update my first message as a simple misunderstanding with my tech support agent. they had indeed received my first FSDIAG file & were just requesting I send a new one.  Smiley Embarassed


    I was just making sure their was not a problem with submitting the file via the support form.  Smiley Wink

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