cannot email and send FSDIAG file to F-Secure

I wanted to send FSDIAG to F-Secure tech support team.

 

I try many times to send email to them. (Via the F-Secure Support email site)


I cannot seems to send any attachment file via my email account.

 

 

My computer keep Crashing! And I saw some movement on my dekstop screen.

 

I suspected that someone is really remotely control my computer.

RMc-Canada

Best Answer

Comments

  • JaysonJayson Posts: 595

    Hi Rusli,

    You may upload the FSDIAG to our FTP site:
    ftp://ftp.f-secure.com/incoming

    - Open the above link in Windows Explorer or FTP client.
    - Rename the fsdiag according to the SR ID provided, e.g. 1-XXXXXXXXX_FSDIAG.TAR.GZ.
    - Drag and drop the FSDIAG into the Windows opened.
    - Reply to the SR to inform that FSDIAG uploaded.

    Thanks.


    Best Regards,
    Jayson

    Olivier
  • I also uploaded this file via the support form & the support team seemingly did not receive it?.

     

    I'm sorry Jayson but that solution is way over my head!?! LOL!. you can't just E-mail it to support?.

     

    I LOVE nice simple E-mail addresses, Hate forms...

  • TY for your reply Jayson.

     

    I have to update my first message as a simple misunderstanding with my tech support agent. they had indeed received my first FSDIAG file & were just requesting I send a new one.  Smiley Embarassed

     

    I was just making sure their was not a problem with submitting the file via the support form.  Smiley Wink

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