Windows 8 RTFM Signin Lockout

CpPd

Hello!

 

I am currently testing the latest F-Secure Internet Security 2013 beta with the released for 90 day trial of Windows 8 RTFM 64 bit. The problem I encountered was a complete signin lockout, i.e., when the Windows 8 signin screen appears I could enter the appropriate password press enter or use the small arrow to the right of the password and nothing happens, further more I could not arrow back to choose another account to sign in to - basically shut out of the signin process. The only way out of this was a hard boot - press the power button!

 

Ok, so how do I know/think it has anything to do with F-Secure? I tried this twice, the first time I 'thought' it was F-Secure simply because I 'thought' it was the last software that I installed when configuring Win 8 and after the last reboot I was locked out of signin.

 

1. After restoring, reconfiguring Win 8 again I installed all of my other software first followed by reboots after every   install - no problems signing in.
2.  Imaged the machine.
3.  Rebooted - OK
4.  Installed F-Secure and let it finish all of it's updates, reboot.
5.  Locked out of signin.
6.  Restored from image - OK

Note: I have tested F-Secure 2013 beta (previous version to current, sorry I don't have the version info in front of me anymore) with the Windows 8 Consumer Release version an everything worked great actually.

 

Currently I am running with the built in Windows Defender, so as of now, I can't use F-Secure 2013 Beta anymore because of this problem.

 

If there is anything that F-Secure would like me to try to help find the cause or investigate further I would be willing to help out here - my imaging seems pretty reliable, but once again once I install F-Secure I will be shut out so I am not sure how to retrieve any logs that may exist.

 

Thanks

 

Myrdhinn

Probably not the problem but check in IE settings what privacy is set at... if high, lower to med/high, if med/high, try medium. I had to do this with a machine I'm testing a competitor on. I just wish this beta test had the test criteria and support of the competitor. I feel lost here. lol

CpPd

IE settings are set to med/high the default, the same settings as the previous Consumer Release I tested earlier with FSIS beta 2013 which worked very well. I have not ever dealt with F-Secure before in terms of support so I hope I don't feel lost here as well, I can only report on what I have found hopefully they will respond, until then I can't go any further with this as it is very time consuming even with imaging.

 

I have had a competitor installed on the CR Win 8 before I tried FSIS and it worked fine as well so the CR Win 8 coupled with either the competitor or FSIS beta 2013 (previous version) presented no issues. I realize I am dealing with 2 different versions of both softwares (Win 8 & FSIS) so anything can happen.

nicholas

Hi,

I also have the same problem immidiatly afther the update to the version 67. To  resolve the problem  i had to remove f-secure in  safe  mode. i think there is some problem with this version.

i also have windows 8 enterprise rtm 32 bit 90 days trial  

CpPd

Hi Nicholas,

 

Thanks for the confirmation, hopefully FS will see this and fix/respond.