Can't exclude files?

Guido
Guido Posts: 1
in F-Secure Internet Security

I'm sorting out a friends laptop as he wants a program installed to monitor what his kids are doing (ardamax)

 

I have added the folder where the program resides to the 'exclude objects'  in virus and spyware scanning/deepguard/manual scanning sections but it still removes the program.

 

Any ideas as its driving me mad.

 

Please note he is using the talktalk version of the program.

 

Cheers

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Comments

  • klauzser
    klauzser Posts: 44

    Have you found an option where you can exclude the exact problem and not just the folder where that program resides? This should work better. image

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  • MJ-perComp
    MJ-perComp Posts: 1,101 Superuser

    Hi,

     

    what OS are you using?

    what F-Secure (talktalk) version and Features are installed

     

    WHY does F-Secure remove the file? Virus, Spyware, Riskware?

     

    BR

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  • Gary
    Gary Posts: 70 Former F-Secure Employee

    Hi Guido,

     

    Those files that have been removed is it exactly the same path you have excluded in the Virus and Spyware Scanning/Deepguard/Manual scanning?

     

    Best regards,

    Gary

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