Banking protection - Green frame is not displayed when visiting my banking page

AS2002
AS2002 Posts: 2 Observer
in Web Browsing

Hello Service Team,
I am using F-Secure version 26.9 and the Firefox add-on for the approval of the F-Secure banking application in the current version 8.1.16. F-Secure's banking protection is turned on, Firefox's VPN setting is turned off.
How can I restore this?
Greetings

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Answers

  • TVC15
    TVC15 Posts: 287 Rising Star
    edited October 17

    Hello @AS2002

    There are 2 things you can do. First, go to the banking site and from the F-Secure Firefox extension, click on "Do you think this website is rated incorrectly"? Send us a report. From the next window click on the Banking site option, and if there is the option to fill in your account email address, then Support will keep in touch with you from there.

    Then, you can manually add that site into Banking exceptions until the site is reviewed and approved by the developers. Go to the App Settings - Edit settings as Admin - Scam Protection - scroll down to Allowed websites - View website exceptions - Banking - Add new.

    Screenshot 2026-10-17 110531.png Screenshot 2026-10-17 110752.png

    As far as if it was previously working but now isn't, could be another ad block or some other extension that may have received an update and broke that auto detect ability by the F-Secure extension? I'm on Windows 11 26H2, with Firefox up to date, and F-Secure Internet Security 26.9, and in my case, my VPN is enabled as my bank "realizes" it's close to my actual location.

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  • AS2002
    AS2002 Posts: 2 Observer

    Hello TVC15, thank you for your answer. I believe that the banking page of my bank (possibly due to a merger with another bank) is not yet deposited with you. Because the green tick on the globe is missing there, it is present on your side. I sent the report.

    Greetings

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