Guided Troubleshooting Form for New Community Posts

JOnes

Please add a guided troubleshooting form for users creating new support discussions.

Before publishing, the form should collect essential information such as:

• product and subscription type
• device and operating system version
• F-Secure application version
• exact error message
• when the issue started
• whether it began after an update, reinstall, or subscription change
• troubleshooting steps already completed

The questions should adapt to the selected issue, such as VPN, licensing, installation, or connectivity problems.

The form could also suggest relevant support articles and solved discussions before a new post is created.

This would reduce repetitive follow-up questions, prevent duplicate discussions, improve the quality of problem reports, and help the community and support team reach the root cause more quickly.