I have renewed my subscrition but it does not work

StefanI
StefanI Posts: 1 New Member
edited May 26 in Device Protection

I have renedewd my subscription but it does not work.

When logged in to fsecure it says my subscrtion is valid. But from my computer the only option displayed is to renew (which I did).

My reference number:

Ditt referensnummer: xxxxxxxx

Edit: PII removed

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Answers

  • Chameni
    Chameni Posts: 293 Moderator

    Hi @StefanI,

    Thank you for renewing your F-Secure subscription, we're sorry to hear you're having trouble getting it activated on your computer!

    This could be due to the sync issue that can sometimes occur after renewal, where the app on your device hasn't yet picked up the updated subscription status from our servers.

    Please try the following steps to resolve this:

    1. Sign out and sign back in — Open F-Secure on your computer, sign out of your account, then sign back in using the same email address linked to your subscription
    2. Restart your computer — After signing back in, restart your device and check if the subscription status has updated
    3. Uninstall and reinstall — If the above doesn't work, uninstall F-Secure from your computer and reinstall the latest version from f-secure.com/downloads, then sign in with your account credentials

    Your subscription is confirmed as active on our end, so reinstalling should resolve the issue without any additional charge.

    Thank you,
    Chameni

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